What our customers say about us page 1

Here is a sample of just some of the customer comments we receive every day...

• 01/09/2011

  G Follett

  Thanks for your quick service once again

• 02/03/2012

  M Biggs

  Hi just to thank you on your great service, Guitar is spot on & was well packed!

• 03/04/2011

  P Fenn

  Just wanted to say thanks for a Fantastic service

• 04/03/2012

  Dave

  Hi Guys, you've done it again! The Telecaster arrived next day as promised and in excellent condition. It is exactly as you described on the phone........ just what I wanted. As you said, the sound is brilliant especially when played through the Fender Mustang III that I recently purchased from you (again on Richards recommendation). Absolutely superb. The service and product knowledge I get from MCM is second to none.Well done guys and thanks again.

• 04/04/2013

  Mr Lancastle

  Well Guys, Outstanding, Your service is second to none. From the very outset, when I was bombarding you with questions and seeking advice, via many emails. You addressed every one almost by return and in great detail. The professionalism and knowledge you all have on your trade is incredible. I live in Cornwall, so the only way I could make an order was online. I am always concerned, with things like musical instruments, its not like going into a shop and holding it and checking it over for yourself. Not a problem with Merchant City Music. These guys are so dedicated its almost as if they are buying it for themselves. Living this far away I have to rely on the company to be my eyes and ears, in selecting it for me. I trust them even more than myself now. I read your "about us" section, and most companies are similar in what they say they do and are, but yours is without doubt completely genuine. I had a call on my mobile three days after the order, I was told that the guitar had arrived in the shop, but although there wasn't anything wrong with the guitar itself, The guys at merchant city felt that the finish wasn't up to scratch and didn't meet their standards, so sent it back to Fender for a replacement, you apologised for the delay. But to me this, in fact just gave me complete confidence in you guys. You are so amazing. My guitar is beautiful, set up to perfection and was even tuned, it feels like part of me now, and all because of you guys and your expertise and professional skills. I will go nowhere else for any of my future purchases, even if you might be a few pounds more. My only reason for not buying from you in the future, will be because you don't stock what I am after. If you wish to let any perspective customers see this, please feel free, and if they are genuinely thinking of buying something from you and need convincing, that your the guys to use, just give me a call and I will talk to them on your behalf. Thank you so very much.

• 04/05/2012

  M J S

  Thanks to shop staff for helpful assistance (Weds2nd) re purchase of Squier Classic Vibe Strat. Special thanks also to technician for excellent 11-48 set up as requested.

• 05/05/2011

  Mike

  Ordered early on Tuesday, recieved by midday on Wednesday with all contents in packages and good condition. Requested check guitar fit in gig bag as it is a large body. Arrived in the bag. Ibanez AEL30 SE BK was all set up and tested as recieved. All OK. A lovely looking and sounding musical instrument. Very pleased with my purchases and prompt service. Thank you Merchant City. Will be happy to deal with you again.

• 05/07/2011

  S Lack

  I would like to express my sincere thanks for the way you have dealt with the minor problems with the Vintage Gordon Giltrap signature guitar ordered on the above ref no. I am amazed at the speed in which you replaced the guitar (it arrived this evening and I am pleased to say appears to work perfectly.) I must also commend the most courteous manner used by your staff member who rang me up in answer to my e-mailed query. It is apparent that your advertised claims about set up and guarantee are very genuine. As someone who has to use mail order for many purchases you may be assured your company will be the first I consider for future musical instrument purchases. Thanks again

• 06/01/2011

  D Cook

  just dropping a quick message to say thanks for the great service, delivery was swift, e-mail and text order/delivery updates were fantastic. It's amazing the number of online shops that don't do little things like this and leave you wondering where your order is!

• 06/01/2011

  A Campbell

  Just writing to say cheers for the great amp.Bought it at the start of December, I think it was the last limited edtion of the Blackstar HT-5 you had.Everybody I show it to cant believe the versatily and tone even compared to ther amps at £1000+! Thats why I always use merchant city music because of the great customer service and advice given. Also great products instore Im still enjoying the Boss GT-8 purchased over 3 years ago.

• 06/03/2012

  Malko

  Just wanted to say I was in earlier today talking about loop pedals and the guys in the shop couldn't have been more helpful. really beyond all expectations - well done. been a customer for 15 years and have always been impressed by the attitude of all the staff - never made me feel like an idiot even though over the years I've had some pretty crazy ideas/questions to ask. keep it up! rock on

• 06/03/2013

  Mr Haresign

  Just to say thanks for the speedy and efficient delivery of my new Yamaha LL6. It was delivered just half an hour ago well within the time stated on email and text! More than happy with it. My F310 is destined for the loft! I am going to enjoy many, many hours playing my new guitar. Five star service from a five star company! Look out Mark Knopfler! Thanks again Richard. If I ever do get up to Glasgow I shall definitely call in.

• 06/12/2012

  Mr Perry

  Dear Sirs, I would like to congratulate your organisation for the delivery performance I have just experienced. I checked my e-mails this morning at around 7:40am. there were three options one of which I was considering due to my having a physio appointment this day at noon. I scrolled down to tracking and found my parcel was on the van out for delivery between 08:31 and 09:31. Too late to alter. EUREKA!!!! At 08:31am precisely the doorbell rang. It was your van man clutching my parcel. Needless to say I was very very impressed as I told the man and now am telling you. Considering the time of year and pressure upon all delivery systems this is a triumph for you and your carrier interlink. Many thanks.

• 07/03/2012

  Danny

  I am mailing to say thank you for your 1st class customer service with my telecaster guitar. Also a big thank you to Paul your guitar Tech, no sooner had I told him the problem I was having with the guitar he just listened and said it could take a few days. Agreeing that a few days seemed about right, I received a phone call from Paul the very same day telling me that all was rectified and ready for pick up from the shop!!! I am very happy with the help and patience from all the staff, which made for a confident guitar purchase. Fantastic service guys. Thank you.

• 07/04/2011

  R Appleby

  Hi, I would like to say how impressed I am with the service you give. Over the past year, I have purchased an Ibanez G5ECE classical electro guitar, this is an excellent sounding guitar, set up great really playable, for the price bracket it seems a lot dearer and give it 10/10. Also today received my Adam Black Acoustic Guitar Case, ordered yesterday afternoon and it arrived 12:30 this lunchtime, this case is just the right compromise between a hard case and a gig bag, good protection lightweight and good sized pockets on the outside, another 10/10. I will recommend Merchant City Music, to all musicians, and have already done so to a few. Keep up the good work guys.

• 07/04/2011

  D Pickering

  Just wanted to say thanks again for your usual great service. My RAT distortion came very quickly and safely.

• 07/10/2011

  S Walker

  The best service ever, hard to beat,thanks

• 09/01/2012

  A Chard

  Thank you from my daughter. She is chuffed to bits with her late Christmas present. The natural finish is lovely - well worth the wait. And - a big thank you from me for all your communications, keeping me up to date with the progress of the order. Great service.

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