Terms and Conditions

This website is owned and operated by Merchant City Music Limited, a company registered in Scotland at:

Merchant City Music Ltd
60 London Road
Glasgow
G1 5NB

Company Registration Number: SC141135
VAT Registration Number: GB 596 8199 63

Payment Terms

We accept payment by Visa, Mastercard, Delta, Switch, Personal Cheque (Please allow up to 14 days for personal and business cheques to clear.), Bankers Transfer/Draft, or cash. Please telephone 0141-552-6290 for further details.

Delivery

Most orders are dispatched within 24 hours of order. (We only dispatch and deliver Monday-Friday, unless a Saturday delivery has been specified).

Most orders are shipped by a national courier network and are insured against loss or damage until signed for by you. It is important to inspect the package for damage before you sign for delivery. If you find any signs of damage through transit you must notify us immediatly after unboxing. Delivery is in most cases by Next Day courier (UK-Mainland Only) but please allow up 7 working days for delivery. Some address on the UK Mainland may take an extra day. Our couriers will attempt 3 deliveries - after this, the package(s) will be returned to our warehouse and you will be credited for the cost of the goods but NOT the shipping charges. In the event that a delivery is refused or the customer has been unavailable to accept delivery, a return shipping charge of £25 will be payable which can be deducted from the refund or charged in the event of trying another delivery.

Goods

We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, we will contact you to arrange alternatives or a refund where applicable. All prices quoted include VAT at the current rate of 20%. All goods remain the property of Merchant City Music Ltd until paid for in full. Prices and manufacturers specifications subject to change without notice.

Warranty/Guarantee

All goods are supplied with One Years Manufacturers Warranty.

In the event of any problems simply contact us by phone on 0141 552 6290 or email us.

Consumer Protection

In accordance with consumer protection (Distance Selling) regulations November 2007, the consumer has fourteen working days in which to cancel the contract of sale and request a full refund. If you wish to cancel your order, please contact us on 0141 552 6290.

The goods must be returned in the same condition as were received, boxed, with all accessories. Any claims for damage, non-functionality and mis-shipping must be made within 30 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled within 14 days) we will refund the initial carriage charge. If the customer cannot return the goods themselves we will charge a collection fee (usually £20) .

These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2007.

Site security

All payment transactions on our site are performed using a secure server with 128 bit SSL encryption. Transactions are made on our behalf by Protx and Lloyds TSB Bank.

Returns

Please view the returns section.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Merchant City Music is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric guitar multi effect from us we would accept their old multi effect and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

If you wish to return your old electrical item for us to recycle please call us on 0141 552 6290. Remember you only have 28 days to return any like for like item to us.

Errors and Omissions Excepted (E&OE)