Pay In Instalments - Flexible Payments with Novuna Personal Finance

Merchant City Music are delighted to offer finance through Novuna Personal Finance.

We can offer a range of flexible payment plans from Buy Now Pay Later, Interest Free Finance and 19.9% over a maximum of 48 months. The application process is simple, takes around 5 minutes for you to complete, is carried out online with a decision usually made within 30 seconds of completion. If you decide to take advantage of our instalment plans, here's a quick guide to everything you'll need to know.

Finance is available on orders of £250 and above. So if you fancy treating yourself to a new guitar, amp or pedalboard setup, we've made it really easy for you! Simply give us a ring on 0141 552 6290, or email us at [email protected], detailing the finance plan you're interested in from the options below. We'll then send over an application link to your email. All finance orders require a minimum 10% deposit and must be delivered to your billing address. Once your application has been approved, we can take the deposit payment either over the phone or via PayPal invoice.

Buy Now Pay Later

With our Buy Now Pay Later deals you can defer the entire payment for up to 12 months. So long as you pay off the loan within the agreed promotional period you will not be charged any interest, just a £29 settlement fee.

Here is a representative example where you pay off the loan within the promotional period:

• Cash Price: £1,000
• Deposit: £100
• Amount of Credit: £900
• Number of Payments: 1
• Fee: £29
• Total to pay: £1,029 (within the promotional period)

Here is a representative example where you do not pay off the loan within the promotional period:

• Cash Price: £1,000
• Deposit: £100
• Amount of Credit: £900
• Promotional Period: £0 for 12 months
• Number of Payments: 48
• Interest Rate: 24.9% APR
• Total term: 60 months 12 month payment holiday followed by 48 monthly payments of £35.03
• Total to Pay: £1,781.44
• Total amount of interest: £781.44

Interest Free Finance

We can offer Interest Free Finance on loans of £500+ after deposit.

 Here is a representative example over 12 months:

• Cash Price: £1,000
• Deposit: £100
• Amount of Credit: £900
• Number of Payments: 12
• Interest Rate: 0% APR
• 12 Monthly Payments of £75.00
• Total to Pay: £1,000.00
• Total amount of interest: £0.00

Standard Interest Bearing Loans 

We can also offer standard interest bearing loans over a maximum of 48 months.

 Here is a representative example:

• Cash Price: £1,000
• Deposit: £100
• Amount of Credit: £900
• Number of Payments: 24
• Interest Rate: 19.9% APR
• 24 Monthly Payments of £45.06
• Total to Pay: £1,181.44
• Total amount of interest: £181.44

Finance FAQ

How do I choose to PaybyFinance?

You can apply over the phone or via email. If you're buying in store, just let the staff member know you'd like to pay by finance. We can take you through the application process while you wait.

Who is eligible to apply for finance?

To apply for finance, you must be;

• Over the age of 18
• Work at least 16 hours a week, or be retired with an income.
• You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.

Unfortunately, we are unable to offer finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.

When do my repayments start?

Your monthly repayments will begin one month after your purchase has been delivered.

Are there any arrangement fees or hidden extras for credit?

No. There are no arrangement fees or hidden extras.

Applying for finance

Applying for finance couldn't be easier or more convenient. Simply get in touch via phone (0141 552 6290) or email ([email protected]), and we'll send you a link to apply for finance on Novuna's website.

The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.

Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement. Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

Your questions answered

Here's some of the most commonly asked questions regarding finance.

Once my application is approved, what happens next?

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.

Once you have agreed to the terms of the finance agreement Merchant City Music Limited - Guitar.co.uk will be notified. At this point you'll need to pay your agreed deposit, which is paid directly to us. We can either take payment over the phone or via PayPal invoice.

If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.

Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.

Will you credit score me and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. If applying via the application link we send, you'll initially be put through a soft credit score. This doesn't affect your credit file, and gives you an indication of whether you're likely to be accepted for credit. A hard search will take place should you choose to proceed with your application. 

This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

If you decline my application, what is the reason?

In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for the decline of your application, it is usually based on one, or a combination of the following:

• Your credit score (please note that every finance company will score you differently)
• Adverse credit reference agency information
• You are considered to be overcommitted
• You are aged under 18
• Your existing account performance with other lenders

What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

How do I obtain a copy of this information?

You should send a cheque for £2.00 made payable to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

• Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
• Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
• TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If my application is not successful, can I re-apply?

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.

Can I request delivery to an address other than my home?

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.

Further Questions?

Feel free to give us a ring on 0141 552 6290 or contact us here, and we would be happy to answer any questions you might have. Alternatively, pop into our shop and we can process your application while you wait.

Finance subject to status and affordability. Terms & Conditions Apply. Merchant City Music Limited is a credit broker and is Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk