Product Order Status

All guitars, amps and products on the Merchant City Music website has a buying and availability status. Here is a explanation of the different purchasing statuses on our website:

• In Stock In Store - Ships Immediately (Add to Basket) We have the product in store available to view and purchase.
  
• In Stock Online - Allow an extra day for delivery (Add to Basket) Any product page showing this means we can have our supplier ship directly to you from their warehouse.
  
• Available to order - Shipping 1-3, 3-7 or 7-14 days (Pre order) This means we are currently out of stock of this item and it would be ordered in especially for you.
• On order with supplier - Ships 1-2 days etc... (Pre order) This means we have new stock on order with our supplier and it should be with us in the stated deliver time.
• Out of stock - Unavailable to order: This product has either been discontinued or is no longer available from our supplier.

Ordering in to collect in our Glasgow Shop

If you wish to purchase one of our products in store rather than the website that is not a problem. If a product has the status of In Stock In Store then this item should be available to buy in our Glasgow shop. If the item has been set as Pre order then we would need to order it in for you. This is not a problem but we would require a 10% deposit to do so. This would be non-refundable. As much as we would like to keep everything in stock all the time it is not always possible for a number of reasons. If you have any questions or would like us to order an item in for you please call us on 0141 552 6290 and we can arrange it.

All Prices Include 20% VAT

PayPal via our website.

Credit Cards: VISA, MASTERCARD, DELTA, SOLO, SWITCH, ELECTRON, etc.

All payments made on our web site are made on a 256 bit Secure Server. These transactions are handled by SagePay.

Cheques: We accept personal cheques. We would need to wait until the cheque had cleared before the goods could be sent.

We can offer credit facilities through Merchant City Music. Credit is offered, subject to status, on any item over £250.

International Orders

We accept orders online from most European countries. Orders from outside of the UK & Ireland must checkout with PayPal. We can also accept bank transfers, contact us for more details.

We can accept orders from anywhere in the world, all you need to do is contact us with your order request and we can handle your order via email. Products shipped outside of the UK will have the UK's 20% VAT removed from their advertised prices.

To Apply for Finance

You can apply for finance online, over the phone or via email.

Full details of our finance options including representative example can be found on this page.

PRICE MATCHING POLICY

We offer a price matching policy that where possible we will match any competitor's price on any product that we sell. Just let us know where you have seen your desired item cheaper.

From time to time it is not always possible to match a price, but we will always do our best to make sure you are happy with our own prices.